With ongoing attempts to strengthen our platform’s and user’s security, we require you to fill out our Due Diligence questionnaire. This is a 5-minute questionnaire that will help us identify the source of funds.
After 21st March 2022, all accounts which have not completed the questionnaire will lose access to their funds and features of the platform. To regain access, you will need to fill in the necessary information.
Once you log into your account, a pop-up box will appear, which will allow you to start answering the questionnaire. Press the “Answer Now” button.
Answer the questions using the responses provided and type in additional comments where necessary.
Once this has been completed, click on the “Submit” button.
In this section, you will simply need to indicate your Country of Birth by selecting it from the drop-down menu.
In addition to the above, we will also require you to submit a valid Prood of Address/Residence document. Click on the “Next” button to proceed with uploading your document.
For assistance on what documents we accept, click here.
Further assistance on uploading your document may be found here.