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Why am I Unable to Deposit via Wire Transfer? (USA Users)

Have you attempted to deposit via Wire Transfer and encountered an error or were not able to find the option for this payment method?


If so, there are a few possibilities that you may need to adjust. Check if:


  • Your account’s base currency is USD


To be able to deposit via Wire Transfer, your account’s base currency must be in USD.  If your account’s main currency is not USD, you will not be able to see Wire Transfer as an available method. 


Your account’s main currency may be easily changed at any time by following the below guide:

Changing the Main Currency on your Account – Click here.


  • You are attempting to purchase a minimum of €£100


The minimum amount required for depositing via Wire Transfer is $100.

  • You have uploaded a valid bank statement, containing valid details.


Ensure that the bank statement that you have uploaded is valid and the information on the document matches the information provided for your Zeply account.


If the above requirements have been made and you are still unable to deposit, please contact our Support team for further guidance.

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