Valid from 29.09.2020
PLEASE READ THESE TERMS AND CONDITIONS OF ZEPLY OÜ (HEREINAFTER “TERMS”) CAREFULLY. BEFORE USING THE SERVICES DESCRIBED HEREIN. THESE TERMS APPLY TO YOUR (HEREINAFTER “USER”, “YOU”) USE OF THE SERVICES INCLUDING HTTPS://ZEPLY.COM/ (HEREINAFTER “WEBSITE”), THE TECHNOLOGY AND THE PLATFORM ASSOCIATED THEREWITH, WHICH ARE OPERATED AND MAINTAINED BY ZEPLY OÜ (REGISTRY CODE 14729704) ADDRESS UUS 12 – 2 FLOOR, 10111 TALLINN, ESTONIA (HEREINAFTER “ZEPLY”, “WE”, OR “US”).
BY USING SERVICES OFFERED ON THE WEBSITE AND THEREIN, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND THAT YOU AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT AN AUTHORIZED USER OF THESE SERVICES AND YOU SHOULD NOT USE THIS WEBSITE NOR ITS PRODUCTS.
ZEPLY RESERVES THE RIGHT TO CHANGE, MODIFY, ADD OR REMOVE PORTIONS OF THESE TERMS AT ANY TIME FOR ANY REASON. ZEPLY URGES YOU TO REVIEW THESE TERMS PERIODICALLY FOR CHANGES. SUCH CHANGES SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING. YOU ACKNOWLEDGE THAT BY ACCESSING THE WEBSITE AFTER ZEPLY HAVE POSTED CHANGES TO THESE TERMS, YOU ARE AGREEING TO THE MODIFIED TERMS.
1. Enforcement & Amendments
1.1 These Terms constitute a binding agreement between Zeply and the User as soon as the user visits the Website and uses Services. By doing so, the User confirms that he/she has read and accepted these Terms in their entirety before finishing the registration procedure.
1.2 The User accepts that Terms may be updated by Zeply from time to time. If the user does not read and accept the Terms in their entirety he should not use or continue using the Services.
1.3 We reserve the right to alter, amend or modify these Terms from time to time, at our sole discretion. We will provide You with notice of such changes by sending an e-mail, providing notice on the homepage of the Website, and/or by posting the amended Terms via our Website and updating the date at the top of these Terms. The amended Terms will be deemed effective immediately upon posting on the Website.
2. Provided Services
2.1 Our Services may provide You with a possibility to buy and/or sell crypto assets using Fiat currency, as well as access to a crypto wallet.
2.2 Our Services may provide You with the possibility to Exchange one type of crypto asset for another one.
2.3 For the purposes hereof “Exchange” shall mean an exchange of the crypto asset of one type to the crypto asset of another type at the terms and conditions set forth by exchanging parties, which is executed via the Third-party service in the respective blockchain network. When You exchange crypto assets You acknowledge and agree that the Exchange will be processed through the third-party exchange service with additional fees applicable to such Exchange. You acknowledge and agree that the exchange rates information made available via the Services are an estimation only and may differ from prevailing rates available via other sources outside of our Services.
2.4 “Crypto Assets“ herein shall be deemed a type of assets which can only and exclusively be transmitted by means of blockchain technology, including but not limited to digital coins and digital tokens and any other type of digital mediums of exchange, such as Bitcoin, Ethereum, Litecoin, Dash etc, to the full and absolute exempt of the securities of any kind.
2.5 “Fiat currency” herein shall be government-issued currencies EUR, USD, and/or GBP.
2.6 To be able to use our Services You shall go through the registration process as well as KYC/AML verification, in order to create a Zeply Account. “Zeply Account”is a User account, that is accessible after successful registration and KYC/AML verification, where the User may request to make a crypto assets exchange. It is prohibited to create multiple accounts. When You create a Zeply Account, You undertake to:
- Refrain from attempting to disguise your actual location by using VPN or other methods while accessing or using Zeply platform;
- provide accurate e-mail and mobile phone number, which actually belong to You and shall be, therefore, verified. Access to services provided by Zeply is not allowed without verification of the e-mail and mobile phone number;
- change the password, which is generated by our Services automatically, for a strong password that You do not use for any other websites, online or off-line services;
- activate 2FA (2 factor authentication);
- maintain the security of Your Zeply Account and promptly notify us if You discover any suspicious activity related to Your account;
- adhere to AML/KYC verification, which shall be applied to You in accordance with applicable regulatory requirements. In addition to the initial AML/KYC verification, Zeply reserves the right to request additional information and documents, which are aimed, without limitation, to identify You and/or to verify the source of Your funds;
- take responsibility for all activities that occur under Your Zeply Account.
3. AML and KYC Procedure
3.1 Zeply reserves the right to apply the AML/KYC procedure to particular Users, addresses and particular transactions of crypto assets.
3.2 While using Our Service, We may ask You to provide Us with certain personally identifiable information. Personally identifiable information may include, but is not limited to:
- Email address
- First name, last name and middle name (where applicable)
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Bank account information in order to pay for products and/or services within the Service
- Usage Data
- Date of birth
- Passport or National ID card
- Bank card statement
- Other information linking You to an address
3.3 Your information will be used to identify you as a User within the frame of our KYC processes and/or to contact you either for delivery of vital information, delivery of non-vital information based on your consent, or upon your request.
3.4 In addition to the above, in certain cases we may request you to provide information on the source of your wealth and/or source of the particular funds and other relevant data in accordance with our AML procedures.
Prior to Your use of the Services and on an ongoing basis You represent, warrant, covenant, and agree that:
- You use our Services at Your sole option, discretion and risk;
- You are solely responsible for any applicable taxes which may be payable while using our Services;
- You agree to pay the fees for Exchanges completed via Services as defined by Zeply, which We may change from time to time;
- there are risks, associated with Internet-based system, such as the failure of hardware, software, and Internet connections, such as any malfunction and unintended function;
- You guarantee that Your crypto assets belong to You and they are not sold, encumbered, not in contention, or under seizure, and that neither exists any rights of third parties to Your crypto assets;
- You shall provide correct information for constructing Exchange. Such wallet addresses shall not be associated with terrorism, fraudulent, scam or any type of illegal activity.
4.2 You further represent, agree and warrant, that You will not violate any law, contract, third-party right or commit a tort by accessing or using the Services, and that You are solely responsible for Your actions and/or inactions while using our Services. Without prejudice to the foregoing, You represent, agree and warrant, that YOU WILL NOT:
- use our Services or will immediately cease using those if any applicable law in Your country prohibits or will prohibit You at any time from doing so;
- use our Services to participate in fraudulent, scam, or any type of illegal activity;
- exchange via our Services or attempt to pay in crypto assets, which are obtained from illegal gambling activities; fraud; money-laundering; or terrorist activities; or any other illegal activities. With our Services the User can only use crypto assets, which are obtained from legal sources;
- provide false, inaccurate, or misleading information;
- attempt to modify, decompile, reverse-engineer, or disassemble our software in any way;
- use any robot, spider, crawler, scraper, or other automated means or interface not provided by us to access the Services or to extract data;
- attempt to circumvent any content-filtering techniques we employ or attempt to access any service or area of our Services that You are not authorized to access;
- develop any third-party applications that interact with our Services without our prior written consent;
- attempt to disguise your actual location by using VPN or other methods while accessing or using the Zeply platform;
- Encourage or induce any third party to engage in any of the activities prohibited under this Section.
4.3 YOU INDEMNIFY AND HOLD US HARMLESS AGAINST ANY CLAIMS, DEMANDS, AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA OR LOSS OF ASSETS, WHETHER IN AN ACTION IN CONTRACT, TORT OR OTHERWISE, ORIGINATED FROM OR IN ANY WAY CONNECTED WITH INVALIDITY OR BREACH OF ANY OF THE PROVISIONS OF THIS SECTION AND THE ENTIRE TERMS.
5. Information Privacy
5.1 Never share the details of Your transaction, including, but not limited to, Your Zeply ID, the transaction hash, recipient address and/or e-mail related to a Zeply account, with anyone except Zeply representatives. Zeply will not request specific information about User accounts, transactions, or other personally identifiable data from You unless:
- the information is requested to help complete a transaction initiated by You;
- the information is requested to efficiently process Your inquiry; or
- it is legally required e.g. in connection with the AML/KYC procedure.
5.2 You should ascertain that Your transactions and/or account details are not disclosed by ensuring that You do not knowingly or accidentally share, provide, or facilitate unauthorized use of it.
5.3 WITHOUT LIMITING THE FOREGOING, ZEPLY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES INCURRED AS A RESULT OF ANY INFORMATION SUBMITTED TO IT THROUGH THIS WEBSITE OR ANY CONTACT E-MAIL THEREOF OR FOR ITS TRANSMISSION OF INFORMATION TO ANY PERSON(S) OR ENTITY(IES) AS A RESULT OF A REQUEST FOR SUCH TRANSMISSION REASONABLY BELIEVED BY ZEPLY TO HAVE BEEN MADE BY SUCH PERSON OR ENTITY.
6. Risk Disclosure
6.1 Zeply does not and will not provide any investment advice or legal advice regarding Your exchange. You acknowledge that only You are responsible for Your decisions and actions performed on our platform and we will not make any personal recommendations for or advise You on the exchange of particular crypto assets. Before performing any exchange of crypto assets, You should carefully consider whether such an exchange is suitable for You with Your current circumstances and financial resources.
6.2 Be aware that crypto assets are generally assumed to be subject to high volatility due to them still being in the early stages of developing, technologically and financially. Crypto assets do not necessarily have a specific form of protection or regulation by any governmental body, which means that by exchanging crypto assets, You will not be able to enforce any guarantees or safeguards expected with regulated financial services.
6.3 THE RISK OF LOSS IN THE EXCHANGE OF CRYPTO ASSETS CAN BE SUBSTANTIAL, AND THEREFORE YOU SHOULD UNDERSTAND THE POSSIBILITY OF LOSSES ASSOCIATED WITH THE EXCHANGE OF CRYPTO ASSETS AND MUST ASSUME RESPONSIBILITY FOR ALL THE RISKS ASSOCIATED WITH SUCH EXCHANGES AND FOR THEIR RESULTS.
6.4 YOU HEREBY UNDERSTAND AND ACKNOWLEDGE, THAT ANY DELAYS ARE POSSIBLE; YOU INDEMNIFY AND HOLD US HARMLESS AGAINST ANY CLAIMS, DEMANDS, AND DAMAGES, WHETHER DIRECT, INDIRECT, CONSEQUENTIAL OR SPECIAL, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE EXCHANGE DELAY, WHETHER ORIGINATED FROM OUR FAULT OR NOT.
7. Third-Party Content and Services
7.1 For the purposes hereof “Third-Party Content” shall mean the content provided by third parties, including without limitation links to web pages of such parties, which may be represented on the Website and other Services. At the same time “Third-party service” refers to any platform or network that is maintained by another party than Zeply;
7.2 We have no control over third-party services. You may be charged fees by a third-party service provider. Zeply is not responsible for any third-party services’ fees. You are solely responsible for Your use of the third-party service, and You agree to comply with all terms and conditions applicable to any third-party service.
7.3 The exchange rates discrepancy is at any time possible due to the Third-Party algorithms.
7.4 While using our Services, You may view Third-Party Content. We do not control, endorse or adopt any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent or otherwise objectionable. In addition, Your business dealings or correspondence with such third parties are solely between You and the third parties. We are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and You understand that Your use of Third-Party Content, and Your interactions with third parties, is at Your own risk.
8. Copyright Infringement
As Zeply asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If the material located on or linked to Website or App violates any copyright please notify Zeply at [email protected]. Zeply will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a User who may infringe or repeatedly infringes the copyrights or other intellectual property rights of Zeply or others, Zeply may, in its discretion, terminate or deny access to and use of the Services.
9. Intellectual Property
9.1 All our intellectual property assets (hereinafter “IP“) including but not limited to all copyrights, trademarks, patents, service marks, trade names, software code, icons, logos, characters, layouts, trade secrets, buttons, colour scheme, and graphics are protected by local and international intellectual property laws and treaties.
9.2 We hereby grant You a limited, non-exclusive, and non-sublicensable license to access and use our IP for Your personal use only.
9.3 In any case You may not alter, modify, reproduce, distribute, or commercially exploit any materials, including text, graphics, video, audio, software code, User interface design, or logos.
9.4 The license granted under this Section will automatically terminate if We suspend or terminate Your access to the Services
9.5 In case You upload or share any feedback, suggestion, idea, or other information or material (hereinafter “Content”) with us You automatically grant us a worldwide license to use Your content. It becomes part of the public domain as long as it remains on our Website and Services. It can be used for marketing or any other purpose at our sole discretion.
10. Limitation of Liability
10.1 In no event will Zeply be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for:
- any special, incidental, or consequential damages;
- the cost of procurement of substitute products or services;
- for interruption of use or loss or corruption of data; or
- for any amounts that exceed the fees paid by User to Zeply under this Agreement during the twelve (12) month period prior to the cause of action.
10.2 Zeply shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
11. Disclaimer of Warranties
- The Services are provided “as is”. Zeply hereby disclaims all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose, and non-infringement. Zeply makes no warranty that the Services will be error-free or that access thereto will be continuous or uninterrupted.
12. General Representation and Warranty
12.1 User represents and warrants that:
- use of the Services will not infringe or misappropriate the intellectual property rights of any third party.
13.1 You must always provide accurate and correct information related to You and/or the initiated transaction, Zeply shall not accept any liability for the results of Your own errors.
13.2 Right for a refund only applies to transactions made via Zeply.com services. We guarantee the right to refund for the transactions that were not yet processed, as well as transactions that were processed by fact, but due to technical errors attributable to Zeply were not credited to You on your Zeply account. Payments and transactions that are completed, e.g. crypto asset is sent to another wallet specified by you, are non-refundable, irrevocable and cannot be changed.
13.3 Refunds that exceed the original amounts are not possible. Any amounts accepted by for refund, shall be returned to you via the same method and same currency/assets that the initial transaction was made with. Any costs and fees related to the refunds shall be deducted from the refundable amounts.
13.4 For refund requests please contact us at [email protected]
User agrees to indemnify and hold harmless Zeply, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of the use of the Services, including but not limited to violation of this Agreement.
15. Termination/Cancelation of the Account
15.1 You may cancel your relations with us and close your account at any time, subject to settlement of any pending transactions and fees, including withdrawal fees.
15.2 You hereby give your consent to that Zeply, in its sole discretion, may terminate your access to Zeply services and your account, including without limitation: limit, suspend or terminate the provision of services if we have a reason to suspect that actions of particular User may create legal liabilities for Zeply.
15.3 Additionally, we may, in appropriate circumstances and at our discretion, suspend or terminate access to services for any reason, including without limitation: (a) tampering with security features, (b) attempting to gain access to other accounts or assisting others to do so, (c) attempts to perform an illegal activity, (d) violation of these Terms and Conditions, (e) technical problems or difficulties or (f) in accordance with applicable rulings or requests of governmental bodies.
15.4 In addition to the above, Zeply reserves a right to suspend or terminate User Accounts that were inactive for more than 6 months.
15.5 Prior to termination of the user account that has a positive balance, Zeply will notify the User using the details provided by this User upon registration. If we are unable to contact the User despite our reasonable efforts, the account shall be suspended and the funds from such account, less the withdrawal fee applicable at that time, shall be allocated to a suspense account. Management of the suspense account shall be subject to a fee of 5 euro per month. Once the balance is depleted or becomes negative, the account shall be fully terminated.
15.6 Any costs related to contact the user and/or safekeeping the funds (if any), shall be debited from the user funds in question.
16. Dispute Resolution
16.1 The law of the Republic of Estonia shall apply to these Terms.
16.2 All disputes arising from these Terms will be settled by the negotiations of the parties. If the disputes resulting from these Terms could not be settled by the negotiations of the parties within a reasonable timeframe, the dispute will be solved in the Harju County Court, in Tallinn, Estonia.
17.1 Zeply reserves the right, at its sole discretion, to modify or replace any part of this Agreement. Zeply may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the Terms of this Agreement
17.2 Continued use of the Website following the posting of such changes will constitute assent to all such changes. Please periodically visit this section to review the current version of these Terms.